| Telefonszám: | +36 76 515 500 |
| Email cím: | allas@phoenix-mecano.hu |
Senior IT adminisztrátor
If you would like to apply for this advertisement, please click on the Jelentkezés button and send your CV in English or German.
Pozíciócsoport:
Irodai pozíciók
Karrierszint:
3-5 éves tapasztalat
Munkavégzés helye:
6000 Kecskemét, Szent István körút 24.
Végzettség:
Főiskola
Nyelvismeret:
Társalgási szint - Angol
Responsibilities
- Handling level 1, level 2 incidents related to workstations and office IT;
- Responding to user calls;
- Understanding the situation by asking precise questions or rephrasing explanations;
- Diagnosing hardware or software issues remotely;
- Identifying necessary resources for problem resolution and recommending on-site technician visits if needed;
- Guiding users through resolution steps or taking remote control of the system;
- Changing or repairing faulty components;
- Participation in the continuous development of IT infrastructure;
- Conducting functionality tests;
- Documenting interventions and forwarding them to the relevant department;
- Serving users in multiple countries, in an international environment and as part of a team.
Requirements
- Proficiency in English (minimum C1 - daily use required, written and spoken) – German is a plus.
- At least 3 years of experience in a similar role in IT Support or Service Desk.
- Proficiency in Windows environments.
- Proactive, solution-oriented personality
- Basic networking knowledge, AD, DNS, DHCP
- Familiarity with Microsoft Office O365
- Knowledge of messaging and ticketing systems.
- Experience with at least one incident management and remote support tool.
- Adequate communication skills for 1st and 2nd line IT support
- Availbility for business trips occasinally
Advantage
- Knowledge of VMWare virtualisation technology;
- Knowledge of Endpoint protection, Firewalls;
- Knowledge of Netapp, Synology storages;
- Knowlegde of Switches, Routers;
- Knowledge of Backup System (Veeam Backup & Replication).
What we offer:
- Salary, attendance bonus, 13th month bonus;
- We support your commute, you can use the company bus;
- You can improve your skills through training, further training, exhibitions;
- We support your health, your sporting activities;
- Participate in company events, excursions, cultural events;
- We provide you with company holidays.
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